eTicket Downloader
Every eTicket,in one spreadsheet.
The eTicket list only shows subjects. eTicket Downloader opens every ticket for you and puts the issue, the requester's details and the whole conversation into one Excel file.
Signing in…
Activity
Your Excel file is ready
Features
Everything the ticket list leaves out
No more opening tickets one by one to find out what each one is about.
The full issue
What the person actually wrote, taken from the ticket form or the first message.
Works with every form
Each help topic can have its own form. Every field becomes its own column, whatever the form.
Open, Closed or both
Take everything, or just the first few tickets or pages when you only need the latest.
Your login stays yours
You only see the tickets your eTicket account can see. Nothing is saved on the server.
How it works
Three steps, about a minute
Sign in
Use the same username and password you use for the eTicket agent panel.
Choose tickets
Open, Closed or both, and all of them or only the first few tickets or pages.
Download Excel
Each ticket is opened and read for you. When it's done, the file downloads on its own.
| Ticket # | Subject | Issue | Status | User | Create Date | Replies |
|---|---|---|---|---|---|---|
| 104233 | Exam Portal Support | The datesheet on the portal doesn't show my elective. It is registered on Webkiosk. | Open | Student, B.E. COE | 9/18/26 20:41 | 0 |
| 104187 | Hostel Maintenance | Room fan not working since Monday. Room J-214. | Open | Student, B.E. ECE | 9/18/26 11:05 | 1 |
| 103960 | Email Support | Please reset my thapar.edu mailbox password. I can't sign in on the new phone. | Closed | Faculty, Physics | 9/16/26 09:12 | 2 |
| Ticket # | # | Type | Posted By | Date | Message |
|---|---|---|---|---|---|
| 104233 | 1 | User | Student | 9/18/26 20:41 | The datesheet on the portal doesn't show my elective. It is registered on Webkiosk. |
| 104187 | 1 | User | Student | 9/18/26 11:05 | Room fan not working since Monday. Room J-214. |
| 104187 | 2 | Staff | Hostel Office | 9/18/26 15:30 | An electrician will visit the room tomorrow morning. |
| 103960 | 1 | User | Faculty | 9/16/26 09:12 | Please reset my thapar.edu mailbox password. I can't sign in on the new phone. |
| 103960 | 2 | Staff | IT Helpdesk | 9/16/26 11:40 | Done. A temporary password has been sent to your alternate email. |
| 103960 | 3 | Staff | IT Helpdesk | 9/16/26 12:02 | Closing this ticket. Reply here if the problem continues. |
Example rows. Swipe the table to see all columns.
Plus priority, department, help topic, assignee, SLA, due date, every form field, the latest reply and the full conversation. The Conversation sheet has one row per message.
FAQ
Questions
Is my password saved anywhere?
No. It stays in this browser tab while the export runs and is sent over HTTPS so the server can sign in to eTicket for you. It is never written to disk or logged, and it's gone when you close the tab.
Which tickets can I export?
The ones in your Open and Closed lists, the same tickets you see when you sign in to the eTicket agent panel. Other agents' private tickets stay private.
How long does it take?
About 30 seconds for 300 tickets. The Closed list can be much longer, so choose a number of tickets or pages if you only need the recent ones. You can also stop at any time and still get a file with what was downloaded so far.
What does "pages" mean?
eTicket shows 25 tickets per page. Two pages means the 50 newest tickets in each list you picked.
Where does the Issue column come from?
From the ticket's form field for the issue (such as "Issue in Details" or "Description") and the message the ticket was opened with. If both are empty, the subject is used.